ADDRESS:  
  84 Henderson St.,
TELEPHONE:  

(01786) 834 969
OPENING HOURS:  
  Mon-Sat: 8am -LATE ( Last odrers 10pm )
  Bridge Of Allan, FK9 4HA
  Sun: 10am - 9pm
     
 
 

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CUSTOMER SURVEY

SPRING 2011 – RESULTS

Paparazzi restaurants (Bridge of Allan) are proud to announce the results of our latest customer satisfaction comment card survey. All cards which have been posted through our sealed comments box have been counted and verified (proof on file) and the latest results are our best ever.

SCORING SYSTEM
POINTS ARE AWARDED FROM 1 to 5 – 1 being the lowest score (very poor), 5 being the highest (excellent). The results in percentage form are below.

QUALITY OF FOOD:
67% awarded a score of 5
23% awarded a score of 4
Summary: 100% of customers awarded us either very good or excellent.
No customers scored as below that.

 

QUALITY OF SERVICE:
83% awarded a score of 5
17% awarded a score of 4
Summary: 100% of customers awarded us either very good or excellent.
No customers scored as below that.

 

SPEED OF SERVICE:
87% awarded a score of 5
28% awarded a score of 4
Summary: 100% of customers awarded us either very good or excellent.
No customers scored as below that.

 

CLEANLINESS (BATHROOMS):
54% awarded a score of 5
42% awarded a score of 4
4% awarded a score of 3
Summary: 96% of customers awarded us either very good or excellent.

 

PRESENTATION OF SERVER:
90% awarded a score of 5
10% awarded a score of 4
Summary: 100% of customers awarded us either very good or excellent.
No customers scored as below that.

 

FRIENDLINESS OF STAFF:
83% awarded a score of 5
17% awarded a score of 4
Summary: 100% of customers awarded us either very good or excellent.
No customers scored as below that.

 

OVERALL SCORE:
83% awarded a score of 5
16% awarded a score of 4
Less than 1% of our customers awarded us a lower score than either
Very good or excellent across all categories.

 

OVERALL SCORES OF SATISFACTION AWARDED BY CUSTOMERS OF OUR PAPARAZZI (BRIDGE OF ALLAN) RESTAURANT.
83% awarded a score of 5
EXCELLENT
16% awarded a score of 4
VERY GOOD
1% awarded a score of 3
AVERAGE
0% awarded a score of 2
POOR
0% awarded a score of 1
VERY POOR

Congratulations to all of our Bridge of Allan team for achieving the highest percentages in our 10 year history.

 
 

We sincerely thank all customers who took part in this survey. Paparazzi regularly awards prizes to customers in exchange for their honest feedback. This allows us to maintain our exceptional standards and react quickly to any areas of concern. A prize was issued to one of the participants of this survey, details available on our website: www.paparazzibistros.com.

As with all of our surveys, customer records are on file and all surveys have been counted and verified by at least two parties with CCTV.

 

 

 
 
 
 
 
   
   
 
© Paparazzi Bistros 2009